2nd International seminar on knowledge management & e-learning (21-22 october 2002)

Aula Magna del Rettorato
Piazza S.Marco, 4

Knowledge management and E-learning represent an opportunity and a challenge for the Information Society of tomorrow. Having recognised this trend, Università di Firenze, with the support and co-organisation by the European Commission, is organising the International Workshop on Knowledge Management and e-Learning will be held in Florence on October 21/22, 2002.
The Seminar will bring together European and international experts from all over the world to present and discuss the state-of-the-art of the involved disciplines, the technologies and the tools, remarkable case-stories, best practices, open issues and challenges.
This second edition, which follows the first one successfully held in Florence in 2001, is based on a novel approach which emphasises the tremendous opportunities offered by the convergence of Knowledge Management and e-Learning.
The aim of the Seminar is to discuss models and strategies for identifying the economic advantages that effective KM can provide in different sectors (both public and private) with a focus on the linkages between strategic capabilities, innovation, learning and managing knowledge. Key challenges within this domain are:
- how to link knowledge management (KM) at the level of an organisation, with KM and E-Learning at the level of people working within an organisation
- how to prepare organisations to monitor the fit between the external environment and their capabilities, their knowledge base, their performance and general competitiveness
- how to build capability in distributed co-operation in various environments, both for organisations and for individuals. How to prepare engineering students, engineers and knowledge workers for work in organisations that are more dynamic (responsive) than today, including virtual organisations.

The Seminar is a part of a strategy aimed at promoting new initiatives in the field of E-learning by Università di Firenze co-ordinated by C.S.I.A.F., Centro Servizi Informatici dell'Ateneo Fiorentino.
C.S.I.A.F is also the co-ordinating Partner of the ROCKET project (Roadmap to Communicating Knowledge Essential for the indusTrial environment - IST-2001-38245) committed to prepare a strategic roadmap for future developments in organisational learning relevant to the education of engineers and knowledge workers. The ROCKET Consortium puts together 17 organisations from 10 EU member states or associate states. Most of them are widely acknowledged as key players in research and/or in the market.

	in collaboration with:
	EUROPEAN COMMISSION
	sponsored by:
CASSA DI RISPARMIO DI FIRENZE	E-DUCATION.IT	ENTE CASSA DI RISPARMIO DI FIRENZE
ERICSSON ENTERPRISES	IBM ITALIA	INFOGROUP
NEXTIRAONE	TELECOM	WIND
The Seminar will host the 1st Workshop of the ROCKET Project

• Programme
• Speakers
• Presentations
• steering committee
• Info

Research Director

Company/Organisation:
SINTEF Industrial Management, Productivity and Project Management
NorwayProfessional Data

Main position:  Professor at the Department of Production and Quality Engineering at the Norwegian University of Science and Technology, NTNU

Additional position:  Research Director at SINTEF Industrial Management, Productivity and Project Management

E-mail:  Bjorn.Andersen@ipk.ntnu.no

Web site:  www.ipk.ntnu.no/Personal/Privat/bjorna/Homepage/default.htm

Educational Background:

Work Experience

Project Experience

Educational Experience

Other Positions and Awards

Publications/Written Works/Speeches/Presentations

Professor of Strategic Management

Company/Organisation:
Univesitat Oberta de Catalunya
Spain

Max Boisot is Professor of Strategic Management at the Univesitat Oberta de Catalunya in Barcelona, Associate Fellow at Templeton College at the University of Oxford, and Senior Research Fellow at the Sol Snider Center for Entrepreneurial Research, The Wharton School, University of Pennsylvania. He holds a BA and Diploma in Architecture from Cambridge University, an MSc in Management from M.I.T. as well as a doctorate in technology transfer from the Imperial College of Science, Technology and Medecine, London University. From 1984 to 1989 he was dean and director of the China-EC Management Program, the first MBA programme to be run in the People’s Republic of China. The program has today evolved into the China-Europe International Business School (CEIBS) in Shanghai. Since 1994 he has set up the Euro-Arab Management School in Granada, Spain, for the EU Commission. Max Boisot has carried out consultancy and training assignments for a number of multinational firms – Shell, BP Exploration, A.T.Kearney, Courtaulds PLC, GEC-Alsthom, Thomson CFS, UBS, are the most recent ones – in the field of international management and technology strategy. His current research, being conducted at Wharton, consists of building an agent-based simulation model that can be applied in the field of knowledge management.

In addition to his China experience, Max Boisot has taught in Japan, the US, Hong Kong, the Middle East, Russia and France.

Max Boisot has published in Adminstrative Science Quarterly, Organization Science, Research Policy, and other major academic Journals. His latest book, “Knowledge Assets: securing competitive advantage in the information economy” (OUP, 1998) won the Igor Ansoff Strategic Management Award 2000.

Senior Lecturer and Research Manager

Company/Organisation:
National University of Ireland Galway
Ireland

Kathryn Cormican (Ph.D.) is a senior lecturer and research manager at CIMRU, National University of Ireland Galway. Her PhD work was titled “Product Innovation Management for Networked Organisations”. This study focused on the design, development and validation of a knowledge management system for product portfolio management in a distributed environment. Kathryn has previously worked on numerous EU funded projects in the general area of performance management and enterprise integration. She has also actively participated in many European Networks of Excellence. Kathryn currently leads a number of research projects in the area of product innovation management, knowledge management and collaborative workgroups. She lectures in Computer Integrated Manufacturing and Production Systems. She is also Academic Director of a Masters degree course targeted at industrial participants and manages distance education and e-learning programmes. Kathryn has over a dozen publications in the area of product and process management. Prior to joining NUI Galway, Kathryn worked as a Management Consultant where she facilitated organisations with product and process improvement initiatives as well as strategic and operational change. She continues to work with many leading organisations such as Analog Devices, Abbott, Olympus and Thermo King helping them to design, develop and deploy new processes and systems.

Senior Research Fellow

Company/Organisation:
INSEAD
France

Dr. Damaskopoulos is a Senior Research Fellow at INSEAD. He holds a MA and a PhD in International Political Economy with specialization in financial systems and strategies of economic competitiveness from York University, Toronto, Canada. Prior to joining INSEAD he was Chief of Studies on the process of financial integration of the European Union and its implications for capital markets and enterprises operating in the euro-zone at Reed Midem Organization (Reed-Elsevier Group) in Paris. Before moving to France Dr. Damaskopoulos was a professor of international political economy at York University, Toronto, Canada.

His current research concentrates on the dynamic interrelationships of change in global capital markets, information and communication technology-enabled organizational change and the management of the intangible knowledge-intensive aspects of capital. His main concerns in this domain are the economic, technological and organizational dynamics underpinning processes of innovation, organizational knowledge and learning capabilities, and the evolution of corporate strategies of innovation with particular emphasis on the conditions that enable the conversion of organizational knowledge into improved value creation capabilities.

Dr Damaskopoulos is co-chair of INSEAD’s initiative to organize, in collaboration with the New York Polytechnic University Institute for Technology and Enterprise, a Transatlantic Roundtable to address strategic issues of innovation in the financial services industry through the formation of a transatlantic learning community among top-level executives in leading global financial services firms. In conjunction with this work Dr. Damaskopoulos is the chief scientific investigator in several European Commission financed research projects on the changing conditions of innovation in the European Union and the strategic challenges confronted by the Enlargement Candidate Countries of the European Union. He is member of the International Steering Committee of the 4th South Eastern European Conference on the New Economy.

Dr. Damaskopoulos’ work has been presented and discussed in a number of international conferences, symposia and publications in North America, the European Union and Eastern Europe. He is currently completing a study, titled European Economic and Monetary Union: Global Finance, States and Strategic Concepts of Monetary Sovereignty, on the macro- and micro-economic implications of the process of European financial integration for the development of the intangible knowledge-intensive aspects of economic organizations (Forthcoming 2003).

Head of Knowledge Management

Company/Organisation:
Skandia
Sweden

Senior Vice President in Skandia Insurance Company Ltd., a global savings company with it’s head quarter in Stockholm Sweden. Danckwardt has been with Skandia for the past 20 years and have been involved in transferring Skandia from a traditional insurance company working primarily with property & casualty insurance, to a focused, global savings company. During this transformation progress Danckwardt has held positions in various companies in Skandia as HR director, head of Business Control, Managing Director and has served as a director of the board in several companies such as Skandia Life in the UK, American Skandia, Skandia Nordic Holding, Skandia Link in Denmark, Skandia Link in Sweden. Danckwardt holds an MBA from the University of Uppsala.

As head of Business Control, Danckwardt incorporated the concept of Intellectual Capital into the planning process. Danckwardt and his team developed the Dolphin Navigator System and he was the founder of the IC Visions Company in 1998.

Today Danckwardt is head of Knowledge Management, a business unit which includes IC Visions, Skandia Future Centre and Skandia Competence.

http://www.icvisions.com
http://www.skandiafuturecenter.com
http://www.skandiakompetens.nu

David Ewbank is currently Head of Knowledge Management for Aventis Pharma, responsible for delivering a series of services and projects to ensure that Aventis can leverage its knowledge to accelerate the innovation, development and commercialisation of products. Prior to joining Aventis he was a Principal Consultant with The Wilkerson Group (Healthcare Consulting Unit of IBM). He holds a MBA from Cranfield University and a Bachelor of Engineering honours degree (Chemical Engineering) from Exeter University.

Prior to joining The Wilkerson Group, he spent several years working for Pfizer Central Research where he managed a portfolio of business transformation and information management projects covering Pfizer's International Developmental Research and Candidate Management operations.

He has also worked for Andersen Consulting (now Accenture) where he was engaged in IT and Business Transformation projects covering Oil & Gas, Utilities, Finance, Government, Publishing and Pharmaceutical industries. Prior to joining Pfizer he worked for Modern Materials Management Limited, a consultancy specialising in supply chain optimisation projects.

Mr Ewbank was responsible for the Pharmaceutical R&D effectiveness practice within The Wilkerson Group focusing on Portfolio Management, Knowledge Management, Strategic Sourcing and IT Strategy projects for major pharmaceutical and Biotech companies.

Graduated in Computer Science, he worked from 1986 to 1990 at the Olivetti's Centre for
Artificial Intelligence both at the implementation of expert systems and at the development of object-oriented environments. From 1991 to 1997 at ELEA SpA he has coordinated projects in the areas of software quality process, quality systems and ISO 9001 certification for major companies.

Since 1997 he has been working at Gruppo Formula Spa where he has coordinated projects of organisational improvement. Currently he is the director of Organisation and Processes, and the company representative for the Object Management Group.

Among his publications,
- "From knowledge management to the e-enterprise: the organisations during the Internet age" (Angeli, 2001) and
- "The knowledge-based organisation-Towards the implementation of knowledge management in a company"(Angeli,2000)

Janina is Vice President and Head of Business Transformation at Siemens ICN, Group Strategy. The Business Transformation department runs Strategy and Business Transformation projects within ICN.

Janina has a Master of Economics, with majors in Marketing and Organizational Design from the University of Mainz, Germany, and the Università degli Studi di Verona, Italy.
Previous to working with Siemens, Janina worked several years in Management Consulting, competency of Change Management at Accenture. During this period she worked for major companies throughout Europe, mainly focussing on process re-engineering and organizational design.

25+ years of experience with what is now called Knowledge Media, both in Higher Education and as a consultant. A frequent invited speaker at international conferences on e-learning and knowledge management. Led or participated in the development of many pioneering systems, used on a large scale in the Open University.

Interests:
- Strategy and partnerships in the context of managing the external environment
- Knowledge creation, innovation, transformation and exploitation (with a forthcoming monograph, co-authored with Don Norris and Jon Mason)
- The development of new kinds of web-based services, to add value to existing products, services and databases
- The development and deployment of reusable information objects and related tools, e.g., to create personalised (adaptive) courses and to augment knowledge management systems
- Cognitive augmentation (e.g., aids to memorability)

Areas addressed by current projects:
- Knowledge discovery, management, re-use and delivery
- Interoperability, active documents, object-oriented development, distributed databases
- Management of Skills, Knowledge and Information by individuals and organisations
- E-education, Corporate Universities and Resource-based teaching and learning
- Information overload and Collaborative working
- Innovation, technology transfer, regional development and University-Industry partnerships

Appointments:
1973-75 Senior Research Associate / Fellow in Science Education, Birmingham U.
1975- Lecturer / Senior Lecturer in Educational Technology, Open University
1984- Director, Clear Communication Associates Ltd
1994-97 R&D Manager, Ethical Devices Ltd
1995-97 Webmaster & Information Systems Strategist, Open University
1998-00 Co-Director, The UK Instructional Management Systems Centre
1998-00 UK member of the IMS Advisory Board, Washington, USA
1998-01 JISC CETIS representative on Learning Technology Standards, CEN ISSS, Brussels
2000-01 Higher Education representative on the MEG (Metadata in Education Group), Resource (formerly Library & Information Commission), UK
2000- Director of Networking and Partnerships, Centre for Educational Technology Interoperability Standards, CETIS
2000- Elected to Steering Group of Prometeus
2000- Member of the Strategy Group for the Global University System, a not-for-profit foundation operating in partnership with UNESCO to use education to improve the life chances of disadvantaged people across the world
2001- LQSC Advisory Board Member, LearnDirect (University for Industry)

Degree in Nuclear Engineering at the Politecnico di Torino University.
Master in Business Administration at INSEAD, Fontaineblau.

After a long experience in FIAT in the position of Marketing and Strategy Director in Teksid and then General Manager in Teksid France, he was Vice General Manager of the IT company of BNL (BNL), where he developed different business areas and created one of the first Italian CD-ROM data bank.

He has been General Manager for Corporate & Business Development of Arnoldo Mondadori Editore, one of the greatest Italian publishing Groups, working in the field of acquisitions, joint ventures and business development, particularly focused on digital publishing.

He was President of IEPRC (International Publishing Research Centre), international association of publishing companies and information operators dedicated to the analysis and development of multimedia technologies.

He co-operated with European Commission in the field of digital publishing.

He promoted the foundation and is now the CEO of ANEE (Association for Multimedia Contents and Services).

He was Partner in charge of the practice Strategy Change in Price Waterhouse Coopers and is now Vice President and international responsible of the TMT area (Technology, Media and Telecommunication) of Solving International, consultancy firm specialised in strategy and organisation.

He promoted the creation and is President of E-ducation.it, a company of the Scala Group, founded in 2000, offering design and realization of products and services finalized to the knowledge management, e-learning and content management.

He published studies and books and is Professor of Industrial Marketing at the Politecnico University of Milan.

Dr Gregoris Mentzas is an Associate Professor of Management Systems in the Department of Electrical and Computer Engineering of the National Technical University of Athens (NTUA). He is currently Director of the Information Management Unit (IMU) an inter-disciplinary research unit at the University, and Senior Manager at Planet Ernst and Young, a Greek group of consulting companies, where he is leading the group’s research and innovation practice and is head of the Knowledge Management service line. His research interests include the improvement of knowledge management practices, collaborative work systems and electronic value chains. He teaches graduate and post-graduate courses in knowledge management; management information systems and project management. Dr Mentzas has participated in more than 30 consulting and research projects in the areas of knowledge management; business and IT strategy; re-organisation and performance improvement; and coordination and workflow systems. He has consulted organisations like the Ministry of National Economy and the Ministry of Finance of Greece, the Public Power Corporation, the Greek Post Office Organisation, the Social Security Organisation, the Goulandris Natural History Museum and various private clients. He has also led many European research and technology development projects with industrial partners like UBS, NAI Gooch Webster, Alpha Bank, Knowledge Associates, Netguide, Tradezone and DHC and with such academic partners like INSEAD, the University of Sunderland, the Frauhofer Institute, the German Research Center for Artificial Intelligence (DFKI) and the St Gallen University. He has initiated and/or led various KM and e-business research projects, like the INKASS project (http://www.inkass.com), which refers to the trade of explicit and implicit knowledge at an inter-organisational level, the DÉCOR project (www.dfki.uni-kl.de/décor), which developed integrated methods and tools for active, context-sensitive delivery of organisational knowledge, the LEVER project (http://www.kmlever.com) which validated the Know-Net KM solution in SMEs of the software sector, the Know-Net project (http://www.know-net.org), which developed a total Knowledge Management Solution and the SupplyPoint project, which developed an electronic trade system for business-to-public electronic procurement. He is the Program Co-chair of the 4th Workshop on Knowledge Management in Electronic Government (KMGov2003) jointly organised by IFIP and GI, the University of Linz and the National Technical University of Athens, Greece, May 26– 28, 2003 and an Associate Editor of the International Journal of Innovation and Learning (IJIL, ISSN: 1471-8197). Prof. Mentzas is the lead author of a book entitled Knowledge Asset Management: Beyond the Process-centred and Product-center Approached to Knowledge Management, to be published by Springer within October 2002. He has also published more than 80 papers in international journals and conferences in the areas of knowledge management, e-business, information systems management and decision support technologies. His publications include articles in journals such as Knowledge and Process Management, International Journal of E-Business Strategy Management, Information, Knowledge and Systems Engineering, Long Range Planning, European Journal of Operational Research, International Journal of Information Management, International Transactions in Operations Research, Information and Decision Technologies, Journal of Information Technology, European Journal of Information Systems, etc. In addition he has contributed in books, like Information Technology for Organisational Systems, Decision Support Systems and Qualitative Reasoning, System Modelling and Simulation, etc. Dr Mentzas holds a Ph.D. in Operations Research and Information Systems (1984) and a Diploma Degree in Engineering (1988), both from NTUA. During 1996-1997 he held a Visiting Fellowship in the UK, in the area of “Information Management Systems n Business Transformation”.

Born in Thessaloniki, Greece in 1945, Prof. Metakides received as a Fulbright scholar a Master of Science in Electrical Engineering and Doctor of Philosophy in Mathematical Logic from Cornell University in 1971. He pursued an academic career in the U.S.A. at MIT, Cornell University and Rochester University until 1978, when he returned to Greece to take the Chair of Logic at the University of Patras.

He has published numerous articles and books in the areas of Mathematical Logic, Computer Science and Science Policy and is a frequent invited speaker at major international conferences. He holds honorary doctorates from the University of Newcastle-upon-Tyne, the Technical University of Bucharest and the University of Thessaloniki and is an honorary professor of the University of Moscow. He is a foreign member of the Russian Academy of Natural Sciences and an honorary member of the Academy of Scientists of Romania. He has received the Medal of Honour of the Bulgarian Academy of Science, the Polish Information Society Recognition Award, for his efforts to build co-operation between IT professionals in Poland and the EU, and the Telecom Europe Prize Salvà I Campillo for his contribution to the development and dissemination of new information and communication technologies in Europe.

Since 1984 he has held senior positions with responsibility for R&D policy, funding and international co-operation in European institutions, including president of the Research Group of the European Council and member of the ESPRIT (European Strategic Programme of Research in Information Technology) Management Committee and of the NATO Science Committee at different times between 1984 and 1987. He established and headed the department for Basic Research and International Scientific Relations in Information Technologies at the European Commission from 1988 to 1993. He was the director of the 2 billion Euro ESPRIT Programme in the European Commission’s Industry Directorate General from 1993 until its completion in 1998.

He is currently director of Essential Technologies and Infrastructures in Europe’s 4 billion Euro Information Society Technologies (IST) Programme (1998-2002), in the Information Society Directorate General which - besides funding and co-ordinating R&D in information and communication technologies in the European Union - also covers information society and telecommunications policy and regulation.

He is an active contributor to the promotion of co-operation between the European Union and other regions. He has instigated the establishment of research agreements between the EU and the USA (including the launch of the World Wide Web Consortium, W3C, and a joint initiative on the dependability of critical infrastructures). In addition to collaborative activities with Japan, China, Russia and the countries of Latin America, he leads a number of joint actions in Central & Eastern Europe as well as the Balkan and Mediterranean regions.

Phone +32 2 2968076
Fax +32 2 2968363
e-mail: george.metakides@cec.eu.int

Dr. Enrico Motta is the Director of the Knowledge Media Institute (KMi) at the Open University in UK, a 60-people strong Research and Development Centre specialising in Web, multimedia and knowledge technologies. Dr Motta has a 1st Degree in Computer Science from the University of Pisa in Italy and a PhD in Artificial Intelligence from the Open University. His main area of research is knowledge technologies, where he has published extensively on topics such as: semantic web services, knowledge engineering, knowledge-representation, formal languages, multi-agent systems, knowledge acquisition, knowledge sharing and reuse and knowledge management. His current research focuses on reusable components for knowledge-based services — ontologies and problem solving methods — and the application of knowledge modelling techniques to knowledge management and semantic web services. Dr Motta is PI on the highly prestigious EPSRC-funded Interdisciplinary Research Collaboration on Advanced Knowledge Technologies (AKT) [http://www.aktors.org] and a co-investigator on the EPSRC Scholarly Ontologies project [http://kmi.open.ac.uk/projects/scholonto]. In addition, over the past decade, Dr Motta has been leading the Open University’s contribution to several high profile international research projects. These include VITAL (Esprit-II, P5365), HC-REMA (Telematics, P4124), Encode (Copernicus, P-691), Patman (Telematics, P4017), IBROW (IST-1999-19005) [http://kmi.open.ac.uk/projects/ibrow] and the OntoWeb Thematic Network [http://www.ontoweb.org], where he serves on the Executive Project Management Board. Dr Motta is also on the editorial boards of the International Journal of Human-Computer Studies and Electronic Transactions in Artificial Intelligence. He also serves on the programme committees of several major international conferences, such as ACM/AAAI/IFIP sponsored International Conference on Knowledge Capture, AAAI International Conference on Knowledge Engineering and Knowledge Management, IEEE Digital Libraries, and several others. He has also been invited to sit on a variety of international strategic research bodies in both Europe and the US, including the EU Framework V Strategic Requirements Board, the US/NSF Knowledge and Distributed Intelligence Initiative Review Panel and the Joint EU/US Strategic Initiative on the Semantic Web. He has authored a book entitled “Reusable Components for Knowledge Modelling”, published by IOS Press [http://kmi.open.ac.uk/people/motta/book/].

Lisa Neal is is Editor-in-Chief of eLearn, ACM's online magazine on e-learning. She is a Consultant Architect at Electronic Data Systems, where she consults on e-learning projects with corporate, academic, and government clients. In addition, Lisa is Adjunct Assistant Clinical Professor in The Department of Family Medicine and Community Health at Tufts Medical School.

Lisa is a frequent presenter and tutorial instructor at conferences, most recently at the World Computer Congress 2002, ED-MEDIA 2002, CHI 2002, and Online Educa Berlin 2001. Her recent papers include Storytelling at a Distance, Scenario Building to Plan a Distance Learning Program, and Launching a Community of Practice through an Online Seminar Series.

Lisa holds a Ph.D. in computer science from Harvard University.

Education

09/2002-Present: Visit Researcher in CIMRU, NUI, Galway Ireland.
2000-Present: The Department of Automation, Tsinghua University, Beijing, P.R. China
PhD. Candidate
Major: CIM and System Integration.
1996-2000: Department of Automation, Tsinghua University, Beijing, P.R. China
Bachelor degree of Control Science and Engineering

Research/Interest

My research work and interests focus on knowledge management, business process modeling, analysis and reengineering, and decision support in CIM system.

Dave Snowden is Director of IBM's newly formed Cynefin Centre, which focuses on the application of complexity theory to organisational issues. He was formerly a Director in the Institute for Knowledge Management where he led programmes on complexity and narrative. He pioneered the use of narrative as a means of knowledge disclosure and cross-cultural understanding. Subsequently he has worked on the integration of learning and knowledge using models derived from complexity science. This has resulted in pragmatic techniques the simulation of social networks, oral history as an alternative to Intellectual Capital Management Systems and the integration of complexity and narrative models into advanced decision support tools for strategy formation, scenario planning, innovation, branding and cultural change/integration.

Dave Snowden has an MBA from Middlesex University and a BA in Philosophy from Lancaster University. He is honorary fellow in knowledge management at the University of Warwick and teaches on the MBA programmes at Warwick, Sophia Antipolis and Piacenza. He regularly consults at the board level with some of the world's largest companies as well as to Government and NGOs. In addition he sits on a number of advisory and other bodies
including the BSI committee on standards for Knowledge Management.

Dr. Edward Truch is Director of the Knowledge Management Research Institute at Henley Management College.

Previously, Edward was Head of Practice of ICL Consultancy (Fujitsu Group). As a specialist in business strategy, global organisation and knowledge management, he has advised the boards of many companies and government departments. His international experience includes acting as a personal advisor to ministers in Central and Eastern Europe on industrial policy and the machinery of government. He also advises UK Government departments on Information Society and knowledge management issues.

Edward holds a doctorate from Brunel University, an MSc in Nuclear Reactor Engineering from Imperial College, London University, and an MA in Physics from Oxford University. He is a member of the Company of Management Consultants.

		download
• Kathryn Cormican	"RoadMap for ROCKET" (.pdf format)
• Panagiotis Damaskopoulos	"Knowledge Management: state-of-the-art through the optic of ROCKET"
• Henrik Dankwardt	"Skandia"
• David Ewbank	"Aventis"
• Kenneth Haase	"Imaginative Tapas - Seeds of Tomorrow"
• Uwe Holzbecher	"Knowledge Management & e-Learning - from a Vendor’s Point of View"
• Giuseppe Iacono	"Towards the e-enterprise: leading a knowledge-based organization in the Internet era"
• Janina Kugel	"Sharing knowledge and people"
• Paul Lefrere	"Panel Open Issues & Challenges"
• Gregoris Mentzas	"Research Challenges and Approaches in Knowledge Management"
• George Metakides	"Perspectives on e-Learning & Knowledge Management"
• Enrico Motta	"Technologies for knowledge management"
• Lisa Neal	"eLearning and Knowledge Management: Trends and Innovations"
• Wang Qing	"Knowledge Management in BPR Project: Based on Enterprise Process Modeling "
• John Slater	"HE Elearning: Some issues"
• Dave Snowden	1) "Narrative Patterns" (back up material to the presentation)
	2) "Complex Acts of Knowing: Paradox and Descriptive Self-awareness" (back up material to the presentation - pdf format)
	3) "Paradox of Culture Glossy" (back up material to the presentation - pdf format)
• Carol Strohecker	"Learning Research at Media Lab Europe"
• Panel Discussion 22 octrober 2002

Per visionare i contributi in formato pdf è necessario disporre, sul proprio computer, di Adobe Acrobat Reader

HOW TO REACH THE "RETTORATO"


From Piazza Stazione

• On foot - the walk will take around 20 minutes (see the suggested walk through on the map)

• By bus - take bus n. 7, 25, 25A, 31, 31A.
The route will take 10 minutes and costs € 1.00.
Bus tickets can be bought at several sales points (bars, tobacconists, newspaper stands) as well as from all the ATAF sales points in Piazza Stazione.



From "Amerigo Vespucci" airport

'Volainubus' airport shuttle connect Florence town centre (Piazza Stazione) with "Amerigo Vespucci" airport.
Departures every 30'. Ticket € 4.00 sold on board.
The route will take around 30 minutes.
(see the map)



ACCOMODATION

Contact:


GEO CONGRESS srl
Gruppo UNIVERSALTURISMO
Phone: 0039-055-5520518/561030
Fax: 0039-055-5522028
e-mail: geo@geocongress.com
web site: www.geocongress.com